Refund policy
Mythic Hills Return & Refund Policy
Returns
At Mythic Hills, we want you to feel confident in every purchase.
If your gear isn't the right fit for your adventure, we're here to help.
We accept returns within 14 days of delivery for eligible items.
To qualify for a return, items must:
- Be unused and in their original condition.
- Include all original tags and packaging.
- Be accompanied by proof of purchase.
To begin a return, simply contact us at:
Please do not send items back before contacting us first. We'll provide return instructions and, when applicable, a return shipping label.
Damaged or Incorrect Items
We carefully work with our suppliers to provide dependable outdoor gear, but mistakes can happen.
If your order arrives:
- Damaged
- Defective
- Missing parts
- Incorrect
Please contact us as soon as possible.
We'll work quickly to make things right.
Our goal is to resolve problems fairly and with as little hassle as possible.
Items That Cannot Be Returned
For health, safety, and supplier requirements, the following items are generally not eligible for return:
- Food and beverages
- Personalized or custom-made products
- Personal care products
- Hazardous materials
- Flammable products
- Gift cards
- Clearance or final sale items
If you're unsure whether your item qualifies, just ask—we're happy to help.
Unless otherwise stated, clearance or final sale items are not eligible for return. Promotional discounts or coupon codes do not automatically make an item a final sale item.
Exchanges
Need a different size or color?
The fastest way to receive your replacement is to return the original item (once approved) and place a new order.
This helps get your new gear to you as quickly as possible.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome.
If your return is approved:
- Refunds are issued to your original payment method.
- Most refunds are processed within 10 business days.
- Depending on your bank or credit card provider, it may take additional time for the refund to appear.
If more than 15 business days have passed since your refund was approved, please contact us at:
European Union Customers
If your order is shipped to a country within the European Union, you may have additional consumer rights, including a 14-day cooling-off period where applicable.
Returned items must still be unused, in their original condition, and include all original packaging and proof of purchase.
The Mythic Hills Promise
Our Promise to You
At Mythic Hills, we believe trust is earned.
If something isn't right with your order, we'll do our best to make it right.
We're outdoor enthusiasts ourselves, and we understand how important dependable gear is when you're miles from home.
We appreciate every customer who chooses Mythic Hills, and we'll always treat you with honesty, fairness, and respect.